FAQs

Next to the log in box is a Register An Account link.

No, but if you are unsure about having an existing account, you will want to click on "I might have an account, but I'm not sure" option. From there you will be asked to enter your email address. If you do have one, you will have the option of resetting your password. If not, then you can register by creating an account.

Logging in is not required to search for parts. However, logging in allows you to see any discounts that you may have as well as view order history and details, including tracking and invoices. You will also be able to maintain any of your individual account information.

After clicking on the log-in button, you will see a link Forgot Password. The site will then ask you to enter your email address. Once confirmed, a new password will be issued. From there you can go to Account, then My Profile and change the password to something more personal.

User ID is not case sensitive but the password is.

As part of the permanent website landscape is a link to Shop For Parts which is located near the top under the 3Wire logo. This will bring up three search options.

Search for Parts link allows you to put in all or part of a keyword in description or item number, or part or all of a 3Wire or OEM number. You can also select the manufacturer to help reduce the results. The system will search for any parts containing this information. Once you have found the part, you can add it to your cart or your parts list.

The Quick Part Entry is when you know the part numbers already and want to order at a faster pace.

Browse by Manufacturer allows you to narrow down the search to a specific manufacturer. Once you have found the part, you can add it to your cart or your parts list.

As part of the permanent website landscape is a link to Equipment Manuals which is located near the top under the 3Wire logo. It will ask you for the manufacturer. Once you select that, it will then ask you for a model number that is only part of the requested manufacturer.

Optimum Performance

• An original equipment manufacturer has designed and tested the equipment with specific OEM parts. • The parts have been built to the manufacturers' specifications.
• Original equipment manufacturers support their brand. Their engineers may change the specs, possibly, re-engineer parts for more efficient operation of a unit. Their technical staff and we as their authorized distributor will keep track of these changes for you.
• If equipment is not performing efficiently due to not using OEM parts, it may increase energy costs.

Greater Reliability

• The original equipment manufacturer is prepared to ensure that their equipment with OEM components will perform as expected. A generic part may perform correctly, but there is no guarantee.
• OEM parts generally carry a 90-day factory warranty.
• OEM parts provide you with the highest quality product and ensure that the parts you have ordered are exact replacements.

Safety and Limiting Liability

• Preserve the warranty on equipment by installing or having your service technician install only original OEM parts.
• UL listings apply to the equipment with original components. Changing to a generic component voids that approval and could be a potential fire hazard. Consider especially elements, thermostats and high limits.
• Cooking and warming times are based on the equipment's performance with OEM parts. There is a potential for food safety risks if correct temperatures are not reached.
• OEM parts were components of the original engineering decisions for the equipment. Some generic parts, particularly those for gas equipment, may have multiple orifices to fit several different units, an inherent weakness for gas leakage and often more installation work for the technician.

If you are unable to locate the part, please contact Customer Care at 1-866-275-6392 for beverage or 1-800-634-5005 for foodservice or e-mail us using Contact Us located at the bottom of each page.

Click on View Details or the part number. From here the second tab titled Locations will give you up to the minute inventory.

You will need to be logged in to accomplish this. While shopping for parts, you will see on the right side My Parts List. From here you can create a list or edit an existing one. When you find the part you are looking for, you will also have the option to add that to a new or existing list. Should you have existing Parts Lists, the first five will be listed along with the option to see all lists.

Once you have found the part you are looking for, you will be given the option to add it to any existing parts list or creating a new one. In the upper right corner is a link marked My Parts. This will bring up all lists. From here you can delete an entire list or you can edit that list and delete only the items you want removed.

1. Log in.
2. Select items and add to cart.
3. Select payment method and enter purchase order number.
4. Select or create address and shipping method.
5. Click Place Order

Unfortunately at this time this option is not available online.

Absolutely. For beverage parts you can call 1-866-275-6392 or fax 1-866-329-6392. For foodservice parts you can call 1-800-634-5005 or fax 1-800-782-5424. If you are ordering a combination of beverage or foodservice parts, either location will be able to take your order.

At this time we accept American Express, MasterCard, and Visa.

The sales tax rate and collection of taxes are determined by the location where the merchandise is being shipped and is the sole responsibility of the customer. If you are tax exempt for that state, a valid sales tax exemption certificate will need to be issued to 3Wire prior to ordering. From Resources you can print this certificate and fax to 3Wire.

Actual freight is based on published carrier rates which are based on a complex algorithm of shipment weight, density, number of packages, and destination. Once your order is shipped, we will put the actual freight charge on the invoice.

General Warranty Policy - Beverage Parts

3Wire warrants that all products and parts are free from defects in material and workmanship under normal use and service as per original manufacturer's warranty. 3Wire warranties products 90 days from install date. A dated work order may be requested as proof of install for warranty processing.

Return Policy and Procedures - Beverage Parts

3Wire Group will not accept any returns without prior approval or consent, which will be given or withheld at 3Wire Group's discretion. All returns are subject to the parts manufacturer's return policies. We will honor returns based on the restrictions under those policies. Returned product must be in original packaging, unused, undamaged, and in saleable condition. Proof of purchase is required in all cases. For return authorization call Customer Care at 1-866-275-6392. Standard restock fee policy is as follows:

0-30 days 0% restocking fee
31-60 days 20% restocking fee
61-90 days 30% restocking fee

Freight Damage Claims - Beverage Parts

Notify the carrier, as well as 3Wire Customer Care. 3Wire will assist with the claim process. Digital photos may be required. All obvious package damages must be signed for as damaged with the carrier at the time of receipt. Products or parts MUST be inspected for concealed damage within 14 days of receipt.

Warranty Claims & Returns - Foodservice Parts

A completed Warranty/Defective Claim form is required for all warranty returns and can be obtained by calling 3Wire at 800-634-5005, dial 3 for Accounting, dial 5 for Warranty/Returns. Once the claim is completed and validated, a Return Authorization is issued for the return of the Warranty/Defective parts(s) to 3Wire. All parts must be returned within 30 days. Warranty/Defective Claims are limited to the warranty conditions as provided by our manufacturers. 3Wire will process your warranty claim with the manufacturer of the defective part(s) and will issue credit for your claim once the manufacturer has accepted the claim from 3Wire. Any freight costs related to a Warranty/Defective Claim item, any replacement items and any parts returned for warranty processing are the purchaser's responsibility. As our manufacturers require complete warranty information from us, processing of Warranty/Defective Claims will not begin until complete and accurate information is supplied to 3Wire.

3Wire - Foodservice, Plattsburgh, NY
Customer Service: 800.634.5005 / Press 5 for Warranty / Press 3 for Accounting

Any deviation from these procedures will results in delay or denial of credit processing.

Packages without preauthorized RMA numbers cannot be processed and will be refused.

Once the order has been placed, you will first receive a Thank You confirmation immediately to your e-mail address. Within the hour you will receive your Order Acknowledgement. If you don't receive these, please confirm your e-mail address by going to My Account. Also check your "junk mail" or "spam" folder. To make sure all future 3Wire order acknowledgements or e-mails are received, add the e-mail address custcare@3wire.com to your address book.

If you ordered several items, we will make every effort to send available items together. If we are unable to fulfill your order in one shipment, we may send them to you in separate packages to complete the fulfillment of your order.

You will have multiple freight charges for each shipment from each separate warehouse, including backordered items. All orders will have only one handling fee, no matter how many shipments occur.

You can go to Account or Orders located on the top right side. These pages allow you to check on orders in progress and order history.

The Orders tab will bring up all orders in progress and order history. Anything that has shipped will show a tracking number. All you need to do is click on the tracking number and that will bring you to carrier site with updated tracking information.

Yes. All orders placed under your account are visible on the web site. You will be able to see the difference immediately because web orders done by you show up starting with WB and orders faxed or phoned in show up starting with OE.

You can go to Account or Orders located on the top right side. Simply put in as much information in the search boxes to locate the correct invoice.

Go to Account located in the upper right-hand corner. The My Account option will appear. There you can change your profile, phone numbers, address book and payment option.

Go to Account located in the upper right-hand corner. The My Profile option will appear. This is where you can change your password.

Go to Account located in the upper right-hand corner. The My Profile option will appear. This is where you can change your e-mail address.

Go to Account located in the upper right-hand corner. You have several options at this point. You can go to My Account and pick Manage Phone Numbers should you have more than one location or you can go to My Profile to change just your information.

Due to security reasons, you will need to contact Customer Service for this.

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• Safari 4 and 5.
• Google Chrome 10 and 11.

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