Frequently Asked Questions

Setting up an account on this website makes it possible for you to place orders. To register:

  1. Select Sign In from the main menu.
  2. Select Create Account.
  3. Follow the instructions on screen.

No. However if you are unsure about having an existing account, you will want to click on "Create a New Account" from the sign in page, then follow the prompts to set up your account. If you have any issues, please contact Customer Care.

You don’t need to sign in to search for parts or review manuals. However, signing in offers many advantages. Once signed in, you can see any discounts you may have. You also will be able to view your order details, order tracking, order history, and invoices. Efficiency tools like My Parts also are available once you have signed in.

  1. Select Sign In from the main menu.
  2. Under “Already Have An Account?”, select Forgot Password.
  3. Type your email address in the form.
  4. You will receive an email message with instructions for resetting your password.

Your email address is not case-sensitive, but your password is.

There are several ways to search for a part:

Enter a part number or keyword in the search box at the top of the screen. Once on the search results page, you can narrow your search further by part number, keyword, manufacturer, category, or model number.

OR

Use the Shop By Manufacturer index bar at the top of the screen to find a manufacturer alphabetically. Select the manufacturer. Once on the manufacturer page, you can narrow your search further by model number, part number, keyword, or category.

Please contact Customer Care.

By Email

Email Customer Care

Foodservice

1-800-634-5005 Phone
1-800-782-5424 Fax

Beverage

1-866-275-6392 Phone
1-866-329-6392 Fax

First, you will need to be signed in. As you order, you will see Add to My Parts below each product's description.

  1. Select Add to My Parts. A new window will open.
  2. Enter a name for your list in the field labeled Create A New My Parts List.
  3. Select Add to My Parts List. You now have a new My Parts list that contains the product you specified.

First, you will need to be signed in.

  1. Select My Parts from the main menu.
  2. Select View next to the list you want to change.
  3. Under the Add to Card button, select Delete to remove the item from your list.

First, you will need to be signed in.

  1. Select My Parts from the main menu.
  2. Select Delete next to the list you want to delete.

There are two paths to equipment manuals.

Use the search box to find a part by keyword or part number. Once you have located the part, you will find a Reference Center below the part. Here you will find any available manuals for the models associated with that part.

OR

Use the Shop By Manufacturer index bar at the top of the screen to locate and select the correct manufacturer. From the list of models associated with that manufacturer, select the relevant model. If there are manuals available for this model, you will find them listed on the upper right.

To order, you will need to sign in first. If you do not already have a website account, you will need to create one.

  1. Select an item and select Add to Cart.
  2. Select the shopping cart icon.
  3. Enter payment information.
  4. Enter shipping information.
  5. Select Checkout.

No. This option is not available at this time.

Yes. Call or fax Customer Care at one of these numbers. If your order contains both foodservice and beverage parts, feel free to use either number.

Foodservice

1-800-634-5005 Phone
1-800-782-5424 Fax

Beverage

1-866-275-6392 Phone
1-866-329-6392 Fax

We accept American Express®, MasterCard®, and Visa®.

Sales tax rate and collection are set based on the location to which the merchandise is shipped and is the sole responsibility of the customer. If you are tax exempt or a reseller for that state, you will need to submit a valid sales tax exemption certificate to 3Wire before ordering.

Damaged Products:

If a product is damaged during shipping, our Customer Care team will assist you with the claim process. You must note the damage on the bill of lading, and any obvious package damages must be signed by you as damaged when you receive it.

Return Policy:

To return a product, email returns@3wire.com for instructions. Please include your customer account number, order number, or P.O. number for the order containing the products you wish to return. We will not accept any returns without prior approval, and this approval may be given or withheld at our discretion. A restocking fee may apply for most returns. Returns will not be accepted beyond 90 days of the product's purchase. Special Order or nonstock products may not be cancelled or returned.

Returns for Warranty or Defective Parts:

For all warranty-related returns, a completed Warranty/Defective Claim form is required and can be obtained by contacting our Customer Care team. Warranty/Defective Claims are limited to the warranty conditions provided by the product's manufacturer. For us to validate and process your warranty claim, you must follow all instructions found on the Warranty/Defective Claim form. You are responsible for any shipping or freight costs related to your Warranty/Defective Claim, as well as any subsequent replacement products.

  1. Select Quick Order from the main menu.
  2. Type in a part number or keyword. If available, the part detail information will appear.
  3. You can add multiple parts, view availability and select quantity.
  4. Click Add All And Checkout and proceed to checkout.

To quickly reorder parts you have purchased in the past, you will need to sign in first. If you do not already have a website account, you will need to create one.

  1. Select My Orders from the main menu.
  2. Select Search All Orders from the menu.
  3. Select an In Process, Shipped or Cancelled Order.
  4. Find the parts you would like to reorder from the Order Detail and select Reorder. You can select as many items from an order as you like. The items will be added to your shopping cart.
  5. To check out, select the shopping cart icon from the main menu, and proceed to check out.

When you order online, you will receive a confirmation email message right away confirming that your order was received. Within the hour, you will receive an Order Acknowledgement, also by email.

If you don’t receive these, please confirm your email address. Select My Account from the main menu to confirm that your email address is correct. You also should check your junk mail folder. To make sure future order acknowledgements are received, be sure to add the email address custcare@3wire.com to your email address book.

We make every effort to ship your order in the least number of shipments possible. However, there are circumstances in which we will need to send them to you separately to fulfill your order.

Multiple factors can impact shipping and handling charges: shipping weight, dimensions, number of packages, shipping destination, order changes, backorders, etc.

If we are unable to rate a shipment at the time of order, you may see multiple freight charges. If you have a dollar amount quoted at the time of your order, and you make no changes to your order, that should be your freight charge.

To check the status of an order, you will first need to sign in.

  1. Sign in to your account.
  2. Select My Orders from the main menu.
  3. You will see all recent and open orders. Select any order to view details.

Yes. All orders under your account are visible on the website. To view, sign in to your account and select My Orders from the main menu.

First, you must sign in.

  1. Select My Orders from the main menu.
  2. Select Search All Orders from the options menu.
  3. Select any shipped order to view the invoice.

First, you must sign in.

  1. Select My Account from the main menu.
  2. Use Account Settings to update your account information or password.
  3. Select Address Book to update your billing and shipping addresses.
  4. Select Payment Options to update your credit card information.

First, you must sign in.

  1. Select My Account from the main menu.
  2. Use Account Settings and select Edit Account Information to update your password.

First, you must sign in.

  1. Select My Account from the main menu.
  2. Use Account Settings and select Edit Account Information to update your email address.

You will need to contact Customer Care to change your billing information.

Yes. The website has many new convenience features tied to our parts. Previous My Parts lists in our older websites do not have these features. To set up new My Parts lists:

First you will need to be signed in. As you order, you will see Add to My Parts below each product's descriptions.

  1. Select Add to My Parts. A new window will open.
  2. Enter a name for your list in the field labeled Create A New My Parts List.
  3. Select Add to My Parts. You now have a new My Parts list that contains the product you specified.