3Wire Customer Care

Giving you best-in-class service isn’t something we have to do - it’s what we expect to do. There is no challenge too big or too small because customer satisfaction is our number one goal.

What sets 3Wire Customer Service apart from our competition?

  • Experience. With over 700 years of combined experience and a comprehensive training program, our knowledgeable staff is able to research and respond to all customer inquiries efficiently.

  • Integrity. Our culture is based on honesty, delivering high-quality results and supporting your business needs.

  • Agility. Our Customer Care Representatives are fully-versed in the foodservice and beverage industry. With advanced technology and industry expertise, we are able to identify customer issues quickly and find effective solutions fast.

Four weeks of extensive, top-of-the-line training is provided for all our Customer Care Representatives. New Representatives are trained, coached and tested before taking their first call. The value of excellent customer care is demonstrated when after answering their first call, a traditional cheer is expressed from the extended 3Wire team that shows the value and respect we place on our service level.

Whether that call is regarding ordering replacement parts, locating a technician in your area, checking order status, or supplying you with foodservice and beverage manuals, trust that you can count on the 3Wire Customer Care Team to equip you with all the tools you need to keep your business performing.

Call Us

3Wire Customer Care - Foodservice
800.634.5005 Phone
800.782.5424 Fax
3Wire Customer Care - Beverage
866.275.6392 Phone
866.329.6392 Fax

Don’t have time for a call with Customer Care? Easily locate real-time information on www.3wire.com. Available 24/7, you can easily locate key account information including stocking levels, contract parts pricing, technical parts details, shipment status, and order history.

All customer information is readily available regardless of what method your order was entered. Use our website to view your personal information quickly and efficiently.